Sep 04, 2020 To check if Microsoft Teams is syncing on the desktop or not, look at its system tray icon. If you see a green badge on the icon, it means the app is syncing. If you see a red badge, it means the app is syncing, and you have unread items. If you do not see a badge on the icon at all it means Microsoft Teams isn’t syncing. Clear app data – Mobile app. If Microsoft Teams is syncing on the desktop, the problem likely lies with the iOS or Android apps.

Common Microsoft Teams problems and how to fix them


Here are some of the most common Microsoft Teams problems and how you can fix them.

  1. If you’re not seeing the latest messages or threads, then you might need to restart the app manually to force a refresh.
  2. If your webcam or audio is not working properly, check your input settings or check your privacy settings in Windows 10 or MacOS
  3. If Teams is freezing, try force quitting the app
  4. If you’re not getting notifications, check to see your settings

Applies to All Windows 10 Versions

  1. In Microsoft Teams, teams are groups of people brought together for work, projects, or common interests. Teams are made up of two types of channels - standard (available and visible to everyone.
  2. Open the Microsoft Teams app, click on your profile photo in the top right, and choose Settings. Next, select the Notifications option. Make sure that your notifications are still on, and the.

Sometimes, Microsoft Teams might not be working right for you. It could be stuck loading, or your webcam or microphone might not be working properly when on a call. If you’re having any of these problems, you might be frustrated. No need to worry, though, as we have your back. Here are some of the most common Microsoft Teams problems and how you can fix them.

I am seeing old chats and threads in Teams or my messages won’t load

One of the most common problems with Teams relates to messages and threads. If you’re not seeing the latest messages or threads, then you might need to restart the app manually to force a refresh.

On Windows 10 you can do this by heading to your Taskbar and look for the Microsoft Teams icon. Once you see it, right-click and choose Quit. This will force the Teams app to quit. When it restarts, you should see the latest messages again.

If you’re on a Mac, you can force quit the Teams app to have it refresh. You can do this by clicking: Option, Command, and Esc (Escape) on your keyboard. You also can choose Force Quit from the Apple menu, too. You can then select the Teams app and choose Force Quit.

If this doesn’t work, try checking to see if you have a solid and stable internet connection. You also can try visiting the Teams web app instead, if the dedicated desktop app isn’t working right for you. Logging in and out of your account on the app might help, too. You can do that by clicking your profile photo and choosing Sign Out.


My webcam or microphone won’t work on a call

Nothing is more frustrating than your webcam or audio not working right during a call. If this is the case, the issue could likely be a hardware problem with your webcam or microphone itself. It also could be problem with your privacy settings when it relates to Teams. Here’s how to resolve that.

First off, you’ll want to make sure your webcam and microphone are selected before joining or starting a call. When you join, you’ll see a toggle switch for your webcam on the left of the Join Now screen. You’ll also see a toggle switch for your microphone on the left. Make sure both are on. You’ll also want to click the settings cog and choose PC Mic and Speakers and make sure that you’ve selected the default microphone and speaker from the list.

If that still doesn’t work, then the problem might be due to permissions. If you’re using the Teams web app, you want to make sure that you’ve granted your web browser and the webpage permission to use your webcam and microphone. Typically, you’ll get an Allow prompt. Otherwise, you’ll need to tweak your privacy settings.

On Windows 10, you can check your privacy settings for the webcam and microphone by typing Webcam into the search box or when on the Start Menu. Choose the option for Choose which apps can access your webcam and then scroll to the bottom of the list to make sure Microsoft Teams and your web browser are On. You also can search for Microphone and then choose Microphone and Privacy Settings and then check to see if your microphone is toggled to On.

If you’re on a Mac, you can check your privacy settings by clicking the Apple menu, and choosing System Preferences. You’ll then want to click the Security and Privacy section and then click Camera. Tap the prompt that says Click the lock to make changes and enter your password. You’ll then be able to allow Teams to access your camera. Repeat the process for Microphone, too.

Teams is freezing

Asides from the webcam not working, or chats not loading, another issue with Teams is the app freezing up. If this happens to you, an easy resolution is to force quit the app and try launching it again. We already discussed how you could do this on a Mac in the first section, but we’ll now touch on how you can do this on Windows 10, too.

On Windows 10, you can force Teams to quit by clicking Ctrl, Alt, and Delete together on your keyboard. You’ll then see a prompt on the screen. Choose Task Manager from the list. You should then see Microsoft Teams under the Apps section. Click this, and then choose End Task. This will cause Teams to quit. When you launch the app once again, it should load up as normal.

If all else fails, then don’t panic. As a backup, you can try using the Teams web app instead. Head to and login with your account.

I am not getting notifications

Last on our list are issues with notifications. If you’re not properly getting notified for certain things in Teams, then you might want to check your app settings. You can do this by clicking your profile picture in the top right corner of the screen, and then choose Settings. Next, head down to the Notifications options. You’ll want to make sure that these are all set correctly. Most of them should say Banner, if you want to get the desktop notifications. We’ve got a picture of the default settings above.

If you’re using the Teams web app specifically and you aren’t getting notifications, you’ll want to make sure that you’ve enabled them. When the web app launches, you’ll see a prompt for notifications in the bottom right corner of your screen. You’ll want to make sure that you click Turn On.

Microsoft is here to help you

This was just a look at some of the most common issues with Microsoft Teams. If you’re having other issues, Microsoft is here to help you. It’s always best to try and contact your IT Admin before reaching out to Microsoft for help, but you can also get help from Microsoft directly. Simply visit their webpage here, and choose Microsoft Teams. The page has a comprehensive list of issues, and other tips and tricks. We also invite you to check out our Teams coverage too, as we have a collection of guides, how-tos, and so much more.

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More businesses and organizations now use Microsoft Teams to manage their teams working from office or remotely. The app has a handful of features you could possibly need in a video/web conferencing tool. Just like every other tool, however, Microsoft Teams also has its shortcomings. During a video or voice call, for example, it's possible to encounter a 'Your microphone isn't working' error message. In this guide, we walk you through 5 different fixes to the Microsoft Teams' microphone issue.

This error message appears when Microsoft Teams is unable to recognize your computer's or headphone's microphone. Some abnormalities with your Windows microphone settings or audio driver(s) could also cause this error.

Other times, it's the Microsoft Teams app that's messing up. Let's get down to the solutions.

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1. Restart Microsoft Teams

Yes. The simple age-long 'Turn it off and switch it back on' trick is one of the effective fixes for the Microsoft Teams 'Your microphone isn't working' error. Close the app, reopen it, and try to make /join a call.

If restarting the Microsoft Teams app doesn't fix anything, proceed to try other troubleshooting tips below.

2. Connect Audio Device Before Call

For some reason, the Teams app sometimes fail to recognize the microphone of your audio device if you plug it in the middle of a call. That could be due to a bug with the Microsoft Teams app.

Many users have reported that issue, and it is common with people who use external (wired and wireless) audio devices during voice and video calls on Teams. If you use your computer's built-in microphone for Microsoft Teams call, you shouldn't encounter the issue.

Thankfully, the solution is quite easy. You'd have to close/exit the Microsoft Teams app, connect your audio device to your PC via the headphone jack or Bluetooth, and finally, launch Microsoft Teams app.

Now, you should be able to communicate with other participants during a call using your device's microphone.

3. Enable Windows Microphone

If your computer's microphone is disabled, you might not be able to use it with Microsoft Teams or any other app on your PC. You want to check that your PC's microphone is enabled and your computer recognizes it as your default input device. Follow the steps below to run the check the microphone's status on your computer.

Step 1: Right-click the speaker icon at the bottom-right corner of your PC's taskbar.

Step 2: Select 'Open Sound Settings' option.

Step 3: In the Input section, click 'Manage sound devices' option.

Step 4: Check the Input devices section. If it says your microphone is Disabled, tap on the device/microphone.

Step 5: Tap Enable to get your PC's microphone working again.

To confirm that your PC's microphone is indeed working, head back to the Sound settings page and check the 'Test your microphone' section. Speak some words or make some sound to your computer and see if the microphone meter moves. If it does, your microphone is ready to be used on Microsoft Teams.

Launch your Microsoft Teams apps and check if you're now able to communicate using your PC's (or an external audio device) microphone. If your microphone wasn't disabled, but it didn't work on Microsoft Teams, you can disable and re-enable it.

4. Run the Microphone Troubleshooter

If the Microsoft Teams still displays the 'Your microphone isn't working' error message when trying to make a call, or perhaps, other participants cannot hear you during a call, you should run the Windows microphone troubleshooter. That will diagnose and automatically fix any issue with your PC's microphone.

Here's how to go about it.

Step 1: Right-click the speaker icon at the bottom-right corner of your PC's taskbar.

Step 2: Select 'Open Sound Settings' option.

Step 3: Scroll to the Input section and tap the Troubleshoot button right below the 'Test your microphone' meter.

The troubleshooter runs and tries to find and fix any issue with your device's microphone.

Step 4: If it finds any issue preventing your PC's microphone from working, it fixes it and shows you what the issue was. Tap Close and launch Microsoft Teams to see if you're now able to use your device's microphone on the app.

If the troubleshooter didn't find any problem, proceed to the next troubleshooting tips below.

5. Reinstall Microsoft Teams

If all the above troubleshooting methods don't get your PC's or external microphone to work with Microsoft Teams, uninstalling and reinstalling the app to your device could help fix the issue. Here's a fast and easy way to get it done.

Step 1: Type Microsoft Teams into the Windows search.

Step 2: On the right section of the result pane, tap Uninstall.

That launches the 'Programs & Features' section of the Windows Control Panel.

Step 3: Right-click on Microsoft Teams and tap Uninstall.

Now to reinstall the app on your device, head over to the Microsoft Teams download center. Download the Microsoft Teams setup file to your PC, install it on your device, sign in, and try making a call.

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What Else Can Be Done

If you're using a USB headphone or a Bluetooth-powered wireless device and Microsoft Teams doesn't capture your voice during a call, you should check that the microphone of the audio device(s) connected to your PC is functional. You can run a confirmation test by using the audio device on another app or computer. Additionally, you should check that your PC's audio driver is working properly and up-to-date. Do these, and the Microsoft Teams app should now recognize your device microphone.

Next up:Are Microsoft Teams notifications not working on your Windows computer? Check out three (3) possible solutions to the issue in the article linked below.

The above article may contain affiliate links which help support Guiding Tech. However, it does not affect our editorial integrity. The content remains unbiased and authentic.Read NextTop 3 Ways to Fix Microsoft Teams Notifications Not Working on Windows 10Also See4 Best Video Call Apps for Your Windows 10 PC #Microsoft

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