Search on the App Store and Mac App Store allows customers to find apps, games, stories, categories, in-app purchases, and developers. Searches use app and in-app purchase metadata from your product page to deliver the most relevant results.

If you’ve been trying to access your Apple account from the web, or any Apple App Store across all platform then you probably saw a message saying something along the lines of “An Unknown Error Occurred”

It looks like Apple is having a major issue with its App Store on all platforms, the outage include App Store, Mac App Store, iTunes and iBooks Store.

Visiting the Apple System Status Page shows a bit more details on what the outage is affecting and since when:

Multiple Store Services – All users are affected

Mac App Store Download Catalina

Customers may be unable to make purchases from the App Store, iTunes Store, iBooks Store, or Mac App Store.

  • But im afraid the app store is still down or something wonder what is going down. SXR macrumors 6502a. Nov 20, 2007 974 0. And Mac platforms.
  • The App Store application offers access to all available apps for Apple macOS or iOS operating systems. To find any type of program, simply use the search field to deliver all associated results. When the store works properly it is very useful, but since the storage is vast.

Also Apple was having some problem earlier with it’s iCloud service, but according to them its solved now.

As far as I can remember this is one of the longest outages that i’ve witnessed. Almost 6 hours and still going.

    • *Update #1:

Apple talked to CNBC and told them the reason behind this downtime:

We apologize to our customers experiencing problems with iTunes and other services this morning. The cause was an internal DNS error at Apple. We’re working to make all of the services available to customers as soon as possible, and we thank everyone for their patience.

    • *Update #2: It seems that Apple has solved their DNS issue, they’ve updated the status on their System Status Page after 11 hours of downtime which affected people all around the world.
Mac app store download stuck

How to request a refund

  1. Go to
  2. Sign in with your Apple ID and password.
  3. If you see the 'Report' or 'Report a Problem' button next to the item that you want to request a refund for, click it.
  4. Follow the instructions on the page to choose the reason why you want a refund and submit your request.

If you can't request a refund on

If the charge is pending, you canʼt request a refund yet. After the charge goes through, try to request a refund again.

If you have an unpaid order, you need to pay for that order before you request a refund. You might need to update your payment information.

Mac App Store Download Free

Get more information about refunds

See how long refunds take.

For more information about refund requests or for other refunds that you can’t request on, contact Apple Support.

Problem with a subscription?


You can request a refund. You can also cancel the subscription.

If you or a family member bought an item by accident

If you or a family member bought an item by mistake, set up Screen Time to prevent unintentional purchases in the future. You can require a password for purchases, prevent some types of purchases, or disable purchasing completely. Set up Screen Time.

Mac App Store Download Stuck

Refund eligibility might vary by country or region. See the Apple Media Services Terms and Conditions for details. In countries and regions with consumer law protections, users retain their rights under these protections. In Australia and New Zealand, consumers retain their rights under the applicable consumer protection laws and regulations.

Apple Mac App Store App

Store availability and features might vary by country or region. Learn what's available in your country or region.