Once you’ve signed up for Creative Cloud, the first thing you need to do is install the Creative Cloud Desktop application on your computer. This video covers installation on a Mac computer. Once the Adobe Creative Cloud app is installed, an Adobe icon will appear on your desktop (or Applications folder on a Mac). Double-click the icon to open it. Enter your WVU email address and press the Tab key on your keyboard. I recently upgraded from CS6 to CC. First round of installs no problem. A week later there were a few updates including the CC Destop App and this is where the fun begins. I installed the updates and immediately after I noticed it was only showing I had 3 apps installed when I have several. Creative Cloud Desktop Won't Install Issues on Mac OS X 10.8.4. Creative Cloud desktop failed to install. Then install the adobe cloud and re-install my apps.