Although you are certain you are entering the correct password for your Gmail account, your email will not load on your iPad or iPhone. Or perhaps your Gmail was previously working on your device, but now you are traveling and it has suddenly stopped. This issue can be extremely frustrating and confusing. This article will cover the details of why your Gmail is not working on your iPad or iPhone and how to solve the issue to get your email loaded in the Mail app.

  1. Problems With Mail On Mac
  2. Not Getting Emails On Mac
  3. How To Fix Mail App Not Opening On Macbook
  4. How To Fix Mail App Not Opening On Mac Pro

The Issue: Security

Security is a top concern among both consumers and companies. Consumers do not want their personal information stolen and companies do not want to be sued. Unfortunately, in cases where security becomes too strict without any explanation, consumers can find themselves struggling to get back into their own accounts.

Unable to Get Mail

Some of the apps on my MacBook Air (OS El Capitan) specifically my Grand Theft Auto are not opening because a prompt appears 'Verifying (Name Of The App)'. I've tried countless times to fix this but nothing has worked. Method 1: remove and re-add your email account. Click the Settings (gear) icon. Click manage, and click Delete account. Close and re-launch the Mail app, and add you account once again. Method 2: Check if Windows Firewall is causing this issue, and add exception to the Mail app. Search for Windows firewall via Cortana. Mac users depend on Apple Mail for day-to-day email use, but as those messages come in and go out your Mailboxes will become bloated. Quit Mail if it’s open. Launch Mail and the app will.

The problem isn't necessarily the security itself. Rather, it is the lack of explanation that leaves iPhone consumers in the dark. Plenty of consumers find themselves in situations where they take a vacation and their email suddenly stops loading upon reaching their destination. If it was loading perfectly before, why would traveling cause it to stop? The answer is related to security:

Google noticed the attempted connection from a new area and blocked the sign-in because it was suspicious and worried that someone was attempting to hack the account. While many people do not even realize this is a possibility, employees at the Apple Store see it happen on a regular basis. Even if you aren't traveling, Gmail can choose to block sign-in attempts for a wide variety of reasons.

Problems With Mail On Mac

How To Fix Gmail On Your iPhone (or iPad)

If you are positive you are entering the correct password for your Gmail account but are still locked out of your mail, try the following steps:

1. Check The Gmail Website For Alerts

Since your iPad or iPhone is unable to give you details about your failed sign in, visiting the Gmail website can be helpful. If you can, use a computer (the Gmail website is easier to navigate with a bigger screen).

Open Chrome, Safari, or a different internet browser, head to, and type in your password and email address.

If you are using an iPhone, a popup may appear that suggests you download an app, but now is not the right time. Select the small link at the bottom titled 'mobile Gmail site'.

Upon logging in, watch for an email or alert box that says something along the lines of 'Someone has stolen your password' or 'Gmail has blocked your attempt at signing in'. If you see an email or box like this, select the link inside titled 'That Was Me', 'Review Your Devices Now', or any links with similar language.

2. Use Google’s Website to Review Your Recent Devices

Even if you do not receive an email regarding blocked sign-ins, it is still a smart idea to check the section titled 'Device activity and notifications' on the 'My Account' section of Google's website. This will allow you to review all of your recent devices that have attempted to sign in to your account. You can also unblock the sign-in attempts that were you (well, at least they were hopefully all you).

After you confirm to Google that you were the one trying to log in, your email should begin loading on your iPad or iPhone. If this does not solve the issue, keep reading.

3. Try The CAPTCHA Reset

The CAPTCHA reset, a fix offered by Gmail that typically flies under the radar, temporarily unlocks a portion of the security features on Google to allow new devices to connect successfully.

To complete the CAPTCHA reset, head to Google’s CAPTCHA reset page and use your username and password to log in. Next, use your iPad or iPhone to log into your Gmail account. The attempt at signing in should work this time, and Google will now remember your device so it does not get blocked in the future.

4. Double Check That IMAP Is Enabled

Gmail may also not be working on your device if IMAP (Gmail's technology that it uses to send mail to your device) is disabled in the settings. You will not be able to access your email account from the server if IMAP technology is turned off on

5. Remove Your Gmail Account From Your Device And Reload It

If you can log in to without any issues, checked the device activity and notifications to make sure your device is not being blocked, completed the CAPTCHA reset, and confirmed that IMAP is enabled, it is time for the next step: the modern version of unplugging it and plugging it back in. Simply remove your Gmail account completely from your device and then load it back on.


In the majority of cases, Gmail servers store all the emails of an individual. This means that removing the Gmail account from your device will not delete anything from the actual server. When you set your account back up, all of your contacts, notes, and emails will come right back.

A Word of Caution

It is important to note that some individuals may be using an older version of mail delivery, a system known as POP. Although this system has been largely replaced by IMAP, POP accounts can delete emails from the server if it is downloaded to the device.

To be on the safe side, sign into prior to deleting your Gmail account and confirm that all of your emails are there. If there is mail on the web interface, it means it is on the server. If you do not see your mail on, it might be best to skip this step for now. Fortunately, almost 100% of people will be able to see their email and can safely proceed with this step.

Related:8 Google Voice Alternatives

How To Properly Remove Your Gmail Account From Your Device

To get rid of your Gmail account from your device, check out 'Settings', 'Mail', 'Contacts', then 'Calendars' and tap on your Gmail account. Then, choose 'Delete Account', and select 'Delete from my iPhone'. Next, head to 'Settings', 'Mail', 'Contacts', then 'Calendars'. Tap on 'Add Account', then tap Google and enter the information for your account.

Gmail: Loading Again On Your Device

Once Gmail is working smoothly again on your iPad or iPhone, you will be able to send and receive emails using Gmail's Mail app. If you have realized your battery has also been draining, the biggest offender is usually 'Push Mail'.

Not Getting Emails On Mac


Related:How to send a fax using Gmail

Final Thoughts

Issues with email loading is a common, tricky problem, but you are now equipped with the knowledge to address this issue. You can also impress your friends by fixing their device if they are experiencing issues. Be sure to let us know if you found this article helpful and if you were able to solve your email issue - we would love to hear from you! Jump to top

If your Mac is connected to the Internet but suddenly starts asking for your password, you should generally try again later, and if necessary work with your email provider to resolve. If you're using Apple's iCloud Mail, learn how to resolve issues with iCloud Mail.

How To Fix Mail App Not Opening On Macbook

Why is Mail asking for your password?

Mail asks for your password when it is connecting to your email provider, but can't connect to your email account because your email provider isn't accepting your email password.

Your email provider may reject your password for several reasons, including:

  • You're not using your current email password. If you updated the password on another device, make sure that you're using the same password on your Mac.
  • Your email provider needs you to update or reset your password for security reasons. For example, if you're using Google’s two-step verification, your Gmail account in Mail requires the appropriate app-specific password.
  • Your email provider deactivated or suspended your account. Contact your email provider for help.

Check your password in Internet Accounts preferences

Depending on the type of email account you're using, you might be able to correct the password as follows:

  1. Quit Mail. If it doesn't quit, you can force it to quit.
  2. Choose Apple menu  > System Preferences, then click Internet Accounts.
  3. Select your mail account in the sidebar.
  4. If you see a password field for your account, delete the password and type the correct password.
  5. Close System Preferences, then open Mail and try using your account again.

If Mail still asks for your password, the password is probably incorrect. Your email provider can help you verify your email settings and make sure that you're using the correct password.

Test using webmail

Many email providers offer webmail, which is a way to use email with a web browser such as Safari, instead of with an email app such as Mail. For example, if you're using an iCloud Mail account, you can use to send and receive email.

Because the password that you use with Mail is usually the same password that you use with webmail, try signing in to webmail with that password. If it doesn't work there either, your password is probably incorrect. Your email provider can help you verify your email settings and make sure that you're using the correct password for the Mail app.

Remove your account, then add it back

If no other solutions work, try setting up your email account again. To do that, first remove your email account, then add the account back.

How To Fix Mail App Not Opening On Mac Pro

Learn more

  • If you're using Apple's iCloud Mail, learn how to resolve issues with iCloud Mail. The password that you use with iCloud Mail is your Apple ID password. Learn what to do if you forgot your Apple ID password or want to change your Apple ID password.
  • If you forgot or want to change the email password for a different email service, contact the email provider or request a password reset from their website.